![]() Avast does offer e-mail support for its free customers most others provide only a knowledge base or forum where users can go for help.Īnother tradeoff is that free antivirus products often have some sort of advertisement for the company’s paid product. While most companies offer some sort of phone support for paying customers, free antivirus users usually must fend for themselves. One of the biggest drawbacks to going with a free product is the lack of technical support. Paid antivirus straddles a middle ground between the basic freebies and the feature-packed security suites: They typically offer more comprehensive security tools (such as parental controls and identity theft protection) and more flexibility than a free antivirus package, but they have fewer additional features than suites, which are intended to be one-stop security shops.
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